Contact Us
We're here to help with any questions or concerns
Get in Touch
Have a question, suggestion, or need assistance? We'd love to hear from you. Our team is dedicated to providing the best possible experience for all Maple Mist Lodge members.
Before You Contact Us
For the fastest response, please check our resources first:
- FAQs - Answers to the most common questions
- Help Center - Comprehensive guides and troubleshooting
- How It Works - Complete platform overview
Contact Information
If you still need assistance, here's how to reach us:
General Inquiries
For general questions about Maple Mist Lodge, our games, or community:
Email: hello@maplemistlodge.com
Technical Support
For technical issues, bugs, or platform problems:
Email: support@maplemistlodge.com
Community & Safety
For community guideline violations, safety concerns, or reporting issues:
Email: community@maplemistlodge.com
Responsible Gaming Support
If you need help with responsible gaming resources or have concerns about gaming habits:
Email: wellness@maplemistlodge.com
You can also visit our Responsible Gaming page for immediate resources and helpline information.
Mailing Address
188 Sunita Cres, Nepean, ON K2J 0E9, Canada
Phone
+17426148876
Response Times
We strive to respond to all inquiries within 24-48 hours during business days. Please note that response times may be longer during weekends and holidays.
What to Include
To help us assist you more effectively, please include:
- A clear description of your question or issue
- Your browser type and version (if reporting a technical issue)
- Steps to reproduce the problem (if applicable)
- Any error messages you received
- Screenshots if helpful (please ensure no personal information is visible)
Privacy Notice
All communications are treated confidentially in accordance with our Privacy Policy. We will never share your information with third parties without your consent.